Frequently Asked Questions


How do I place an order on your site?

Please see our Order Help page for details on how to place an order.

Do I need a credit card to place an order?

A credit card is not required to make orders. For orders in Belize, customers can choose to deposit at our bank account.

My product is backordered. When will it be ready?

Items that are backordered ship or is ready for pickup 3 weeks from order date.


What countries do you ship to?

ID SEVEN ships to locations in Belize and the U.S. ID SEVEN begins shipping to the US in August 2017. Please see our Shipping page for more information.

What are the shipping rates?

Shipping rates are based on order size and destination. Please see our Shipping page for rates.

When will my package arrive?

  • BELIZE: BPMS is normally same-day or next-day shipping. Tropic Air’s shipping depends on when they have a flight to your destination, which varies daily.
  • US orders are delivered 2-8 days after order is placed.


How do I contact customer service?

Feel free to contact us by email: or chat with us on Facebook.

What currency are your products in?

  • All prices on our site are listed in the currency of the country the website is being accessed from.
  • Please note that if you pay using PayPal, you will be charged US dollars no matter what country you are in.

Where is your store located?

All our business is done online. Belize shipments are sent from Belmopan City and U.S. shipments are sent from Hot Springs, Arkansas.

What is your return policy?

If you are not satisfied with your purchase, you may return it to us for an exchange. Click here to view our Return & Exchange Policy.

Do you have a size chart?

See our size charts page for details.

Do you print customized t-shirts?

Yes we offer custom design and printing. Please see our custom t-shirts page.